Wipro Walk-In drive For Freshers & Experiencedon 13th Feb 2024
Wipro Walk In
• Role:Associate-Back Office-Non Voice
• Job Location: Gurugram
• No. of Openings: 10
• Qualification : 2-2.75 Lacs P.A.
• Experience: 00-03+years
Time and Venue:
13th February , 12.00 PM – 1.00 PM
Building 2, Candor Tech Space, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon – 122001
Contact – Yatharth Srivastava
Job description:
Walk-in Drive invitation for Associate-Back Office-Non Voice(US HR Operation) on 13-Feb-24 | Work Location : Gurgaon
Requirement
Associate (Process: US HR operations)-Night Shift (Both Side Transport)
Basic knowledge of MS office & Excel
Good Communication skills
Summary
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel
Category
Back office/Data handling or data management
Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Service Agreement
Applicable for 1 year (Mandatory)
Education Skills
Only Non-Tech graduate – BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible)
Note : Mandate to carry your original ID Card and final (Double) vaccination certificate
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